VILLA SERVICES (BARBADOS) INC/BARBADOS VILLA SERVICES
TERMS AND CONDITIONS OF THE RENTAL AGREEMENT
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RATES
All prices quoted on our website are subject to change without notice and the Owners /Managing Agents (referred to as WE) reserve the right to correct and amend errors in both advertised and confirmed prices.
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BOOKINGS AND PAYMENT
The signing of the booking form confirms the acceptance of the terms and conditions set out below. We will confirm each booking as soon as possible after receipt of the signed booking form and deposit is received. All reservations must be paid in full 9 weeks prior to the date of arrival or they are subject to cancellation without notice. Reservations for an arrival within 9 weeks must be paid in full at the time of the reservation. The Owners and/or Managing Agents reserve the right to refuse acceptance of any booking at any time at their discretion. Payment is made via bank wire transfer or credit or debit card (Visa/Mastercard) for which there is a 5% handling fee. Reservations are only confirmed on receipt of the deposit.
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CANCELLATION POLICY
Cancellations must be confirmed to us in writing. In the event that a client cancels a reservation, or we have to cancel the reservation due to non-payment of the balance due within the time allowed before departure, cancellation charges will be made as follows:
More than 9 weeks before arrival date – 50% of the deposit is retained
Between 9 and 7 weeks of arrival date – the 50% deposit is retained
Less than 7 weeks before arrival date – 100% of the payment is retained
Any refund is less any charges/losses incurred due to bank transfer, credit card charges, rates of exchange, etc. Travel insurance is recommended.
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SECURITY DEPOSIT
Upon signing the rental agreement the client agrees to pay for any damage of any kind to the property from the security guarantee of USD500 – USD700. We retain the right to use the security guarantee (either in part or full) to cover excess damage of any kind to the property, missing or damaged furnishings, appliances or property, excess cleaning costs, non-return of keys, or any condition requiring repair or replacement prior to the occupancy of subsequent guests. Receipts for these costs will be supplied in the unlikely event that such action is required. We reserve the right to pursue a client for recompense for any and all damages caused or unpaid incidentals which may exceed the value of the security guarantee.
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LIABILITY
We accept no responsibility whatsoever for the death, personal injury, accidents, loss, or damage to persons or personal belongings however caused. The use of all accommodations and all amenities, including the swimming pool, if applicable, are at the user’s own risk. Children must be supervised at all times by responsible adults. We cannot accept any liability for loss of rental time due to travel problems, flight delays, cancellations, industrial disputes or any events which are outside of our control. We cannot accept liability for failure of public supplies such as water, electricity, TV service, internet, etc., nor for the consequences of the actions or omissions that may supply or control main services including the actions of communal management where applicable, or any actions within the vicinity of the property by any authority over which there is no control.
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RENTAL PERIOD AND OCCUPANCY
The rental period runs from 4 p.m. local time on the day of arrival until 12 noon local time on the day of departure. Early arrivals and late check outs may result in additional charges. The accommodations are booked solely for the persons names on the rental agreement and we reserve the right to refuse entrance to any parties not named. It may be necessary for authorized staff and managing representatives to enter the premises in order to perform routine maintenance and repairs.
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PARTY SIZE AND NATURE
The accommodation cannot be shared, assigned or sub-let and only persons shown on the booking form are permitted to stay in the property. We reserve the right to refuse admittance if these conditions are not met. Failure to comply will render the booking void and no refund is due.
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CODE OF CONDUCT
No guest behavior shall interfere with the privacy and the quiet enjoyment of other residents or surrounding properties. In the event that anyone in your party behaves in a manner determined to likely cause danger, distress or annoyance to anyone else around, or damage property, you may be required to vacate the premises permanently and immediately and we, nor any related party shall be responsible for any cost you may incur, nor shall we pay any compensation, nor make any refunds due to these actions. Pets/animals are not permitted on any property at any time.
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GUEST RESPONSIBILITIES
You are responsible for the property booked and you are expected to take care of it and left in a reasonable state on your departure or you may be billed for time spent in extra cleaning above the normal housekeeping standards. You are liable for breakages and damages and will be billed accordingly, whether damage is caused by your party or any third party invited by you and visiting you on property.
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SECURITY
Guests are expected to take all reasonable security precautions including locking all doors and windows during occupancy. All swimming pools are used at your own risk, no diving is allowed and children must be supervised at all times. Valuables should be secured in the safe provided. Loss to property however caused is the occupant’s responsibility.
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COMPLAINTS
In the unlikely event of a problem arising while occupying the property the client should immediately contact us who will seek to resolve the matter speedily. If the problem has not been reported to us within 24 hours we accept no responsibility for us not being informed of the situation.
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WEBSITE/ADVERTISING
All information supplied on our website is deemed to be correct and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of the contract. We reserve the right to change rates, room configuration, appliances, furniture, furnishings, etc without notice.
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GOVERNING LAW
All disputes between us and the renter shall be subject to the exclusive subject matter and personal jurisdiction of the island of Barbados. The Managing Agent acts on behalf of the owner.
BARBADOS HOTEL AND TOURISM ASSOCIATION (BHTA) - NON PROFIT TOURISM ORGANISATION FOR ENHANCEMENT OF THE BARBADOS EXPERIENCE
As a financial member of the Barbados Hotel & Tourism Association we support The Tourism Fund which is a voluntary contribution fund set up by the Association in 2003 under the guidance of then President, Mr. Wayne Capaldi.
The Fund allows the BHTA to make a more impactful contribution to the actions and decisions which affect the private sector tourism industry and our membership; to bring something more tangible to the “table”; to be in a position of greater independence; to have greater control of our destiny.
Contributions to the Fund are primarily made by hotel guests on a voluntary basis through an additional charge on their bill at check out. This standard international practice has met with great success with visitors to the island being happy to contribute the nominal fee of US$2.00 per night.
The Fund is managed under the umbrella of the Barbados Hotel & Tourism Association by a separate Board of Trustees, with input from the Barbados Tourism Authority and The Tourism Development Corporation.
The fund is spent on both marketing and product development projects that help enhance our island and by extension, our tourism product for visitors and locals alike e.g. beautification of several areas in Barbados; beach rejuvenation; improving road signage to mention a few.
